Frequently Asked Questions

;

General Questions

;

Billing

;

Coaching

;

Membership

;

Privacy

;

Technical Issues

Top Questions

What is Monaco About?

Monaco is a small country on the French Riviera, nestled along the Mediterranean Sea. Known for having the highest life expectancy in the world, Monaco is associated with good health and longevity. Keeping in line with our namesake, we offer you tools to achieve optimal health and wellness.

We created Monaco to provide more people with access to convenient and affordable natural health solutions. Our mission is to help you elevate to your best self, naturally.

Monaco offers three holistic health services in one. Holistic Health Quizzes, Wellness Programs and Collections, and a Natural Product Marketplace.

With Monaco, you get lifestyle, nutritional, and supplement recommendations for optimal health when you complete our health quizzes. Monaco offers you individualized attention and natural health solutions in the comfort of your own home.

Monaco also offers a fully stocked natural health dispensary where you can shop for vitamins, supplements, natural beauty products, holistic pet care products, essential oils, and more!

How can Monaco improve my health?

Monaco provides natural supplement recommendations based on information you provide, gives specific foods you could benefit from eating, and describes lifestyle actions you can take to improve your health in every area.

We provide Holistic Health Coaches that guide you to wellness and support your new actions until they become habits. Our natural marketplace makes it convenient for you to shop holistic health products.

Monaco offers natural health solutions in the following areas:

a. Allergies and Immune
b. Bone, Muscle and Nerve
c. Cardiovascular
d. Digestion and Weight Loss
e. EENT, Head and Respiratory
f. Endocrine, Energy and Vitality
g. Kids Health
h. Mental Health
i. Pet Health
j. Reproductive and Intimacy
k. Skin, Hair, Nails and Personal Care
l. Urinary

Can online natural health recommendations be personalized?

Absolutely! By answering the questions asked in the natural health quizzes, Monaco will suggest only natural health solutions that match your answers given. Hence, you will have natural health solutions specific to your health needs.

Are natural health solutions really effective?

Yes, they are indeed effective.  There are many studies that show the effectiveness of natural health solutions.  Here are a few articles that explain the use, safety, history and evidence based efficacy of botanicals:

-McKenna, D. Is There Good Scientific Evidence? Taking Charge of Your Wellbeing, University of Minnesota.

https://www.takingcharge.csh.umn.edu/explore-healing-practices/botanical-medicine/-there-good-scientific-evidence

-McKenna, D. Are Botanical Medicines Safe? Taking Charge of Your Wellbeing, University of Minnesota.

https://www.takingcharge.csh.umn.edu/explore-healing-practices/botanical-medicine/are-botanical-medicines-safe

– McKenna, D. Why Do People Use Botanicals? Taking Charge of Your Wellbeing, University of Minnesota.

https://www.takingcharge.csh.umn.edu/explore-healing-practices/botanical-medicine/why-do-people-use-botanicals

– McKenna, D. How Long Have Humans Used Botanicals? Taking Charge of Your Wellbeing, University of Minnesota.

https://www.takingcharge.csh.umn.edu/how-long-have-humans-used-botanicals

-McKenna, D. Are Botanicals Like Pharmaceuticals? Taking Charge of Your Wellbeing, University of Minnesota.

https://www.takingcharge.csh.umn.edu/explore-healing-practices/botanical-medicine/are-botanicals-pharmaceuticals

How do you protect my privacy?

At Monaco, your privacy and safety are the number one priority. Check out our privacy policy for more details on how we go the extra mile to ensure that you and your data are always kept safe and confidential.

How much does Monaco cost?

Monaco Health Quizzes are always free! Our Wellness Programs are $5 a day, and Wellness Collections are $5 per video.

What is the refund policy?

No refunds are given for Wellness Programs or Collections purchased.

The return policies established by Fullscript will apply on any purchases made from the dispensary.

If there is something you believe we could do differently to improve your Monaco experience, please let us know by contacting us.

How do I cancel my account?

You can cancel your subscription for quiz access through your Monaco account.

– Login to your account directly at www.monaconaturalhealth.com/login using a web browser

– Click on “Subscriptions”

– There you will see the option to “Remove” which will guide you through a couple of quick steps to submit your request.

You cannot cancel Wellness Programs or Collections after purchase.

General Questions

What is Monaco About?

Monaco is a small country on the French Riviera, nestled along the Mediterranean Sea.  Known for having the highest life expectancy in the world, Monaco is associated with good health and longevity.  Keeping in line with our namesake, we offer you tools to achieve optimal health and wellness.

We created Monaco to provide more people with access to convenient and affordable natural health solutions. Our mission is to help you elevate to your best self, naturally.

Monaco offers three holistic health services in one. Holistic Health Quizzes, Wellness Programs and Collections, and a Natural Product Marketplace.

With Monaco, you get lifestyle, nutritional, and supplement recommendations for optimal health when you complete our health quizzes. Monaco offers you individualized attention and natural health solutions in the comfort of your own home.

Monaco also offers a fully stocked natural health dispensary where you can shop for vitamins, supplements, natural beauty products, holistic pet care products, essential oils, and more!

How can Monaco improve my health?

Monaco quizzes provide natural supplement recommendations based on information you provide, gives specific foods you could benefit from eating, and describes lifestyle actions you can take to improve your health in every area.

Our Wellness Programs and Collections are expert guided resources for support in the following areas:

  • General Health
  • Blood Sugar
  • Heart Health
  • Pregnancy
  • Mental Health
  • Active Aging
  • Weight Loss
  • Sleep Better
  • Joint Health
  • Digestive Health

Our natural marketplace makes it convenient for you to shop holistic health products.

Monaco offers natural health solutions in the following areas:

  1. Allergies and Immune
    b. Bone, Muscle and Nerve
    c. Cardiovascular
    d. Digestion and Weight Loss
    e. EENT, Head and Respiratory
    f. Endocrine, Energy and Vitality
    g. Kids Health
    h. Mental Health
    i. Pet Health
    j. Reproductive and Intimacy
    k. Skin, Hair, Nails and Personal Care
    l. Urinary
Can a minor sign up for Monaco?

All subscribers must be 18 years or older. Monaco does offer natural health solutions for children. The child’s legal guardian is responsible for the account and for all quiz answers given.

Is Monaco covered by insurance?

Currently we do not accept insurance, Medicare or Medicaid.

Can I use Monaco if I am outside of the USA?

Monaco is currently not available to residents outside of the United States.

What if I have questions about products or supplements I purchased from the Monaco dispensary powered by Fullscript?
If you have questions about ordering, delivery, shipping or returns for products purchased from the dispensary/marketplace, please contact Fullscript directly via email at support@fullscript.com or by phone at 1-866-807-3828.

If you have questions about if you should take a certain supplement, supplement use, ingredients, or other product use, please contact your doctor or health care professional.

How do I contact Monaco?

We value your input and encourage you to reach out to customer support if you have any questions about anything not mentioned in this FAQ. For any questions not covered in this document, you can always contact us here. We will respond to most questions within the same business day.

Back to top

Wellness Programs

What is a Wellness Program?

Discover Good Health and Vitality with Monaco Wellness Programs and Collections.

All Programs and Collections are Self-Guided and 100% Online!

Monaco Wellness Programs and Collections are guided by world renowned industry experts. No boring reading material here! Just fun and engaging audio, visual, video, and text content that will keep your interest and energy level up!

Programs consist of daily guided support from a variety of world-renowned health and wellness experts. Complete each day to follow the program as it was designed for maximum benefit. Enjoy video content and more throughout your program.

You have access to your program for the number of program days plus 14 additional days; just in case you miss a few days and need to make them up.

What is a Collection?

Discover Good Health and Vitality with Monaco Wellness Programs and Collections.

All Programs and Collections are Self-Guided and 100% Online!

Monaco Wellness Programs and Collections are guided by world renowned industry experts. No boring reading material here! Just fun and engaging audio, visual, video, and text content that will keep your interest and energy level up!

A Collection is a series of videos made by world renowned health and wellness experts to help you achieve health, thrive, and be well.

You have access to your collection for 60 days.

How long do I have access to my Wellness Programs and Collections?

You have access to your program for the number of program days plus 14 additional days from date of purchase; just in case you miss a few days and need to make them up.

You have access to your collections for 60 days from date of purchase.

How much do Programs and Collections cost?

Programs are $5 a day.

Collections are $5 per video.

Can I get a refund on my Wellness Program or Collection purchase?

There are no refunds on Wellness Programs or Collections as you have access to all materials and content after purchase.

Back to top

Privacy

How do you protect my privacy?

At Monaco, your privacy and safety are the number one priority.  Check out our privacy policy for more details on how we go the extra mile to ensure that you and your data are always kept safe and confidential.

Am I able to erase my answers to the natural health quizzes?

We understand and appreciate your desire for removal of your personal information. We can always close your account so that it can no longer be logged into by anyone, but please be aware that the quizzes themselves cannot be deleted because Monaco needs to keep records on file for legal compliance.

For more information about policies regarding your privacy at Monaco, please check out our Privacy Policy.

Back to top

Billing

How much does Monaco Cost?

Monaco is a subscription-based service. There are no contracts whatsoever and you can cancel your plan anytime.

What is the refund policy?

No refunds are given for Wellness Programs or Collections purchased.

The return policies established by Fullscript will apply on any purchases made from the dispensary.

If there is something you believe we could do differently to improve your Monaco experience, please let us know by contacting us.

Back to top

Membership

How do I sign up for Monaco?

To take a free quiz, you mush subscribe by visiting the subscriptions page where you can select the right quiz you.

Select the quiz you want to take in order to register for free. Once you register, you will be able to take the quiz you selected plus any additional quizzes free of charge.

Subscriptions grant you access to our health quizzes that lead to natural health solutions.

To sign up for Holistic Wellness Programs and Collections, visit our Wellness Programs page.

Where are my results to the questionnaires I completed?

Once you’ve logged into your account, click on the ‘Assessments’ tab. You will see all your completed quizzes and be able to access them from here.

How do I access my product recommendations in the Monaco dispensary?
Click on your natural health product recommendation on the results page received after you have completed your health questionnaire.

After you register to use the Monaco dispensary, clicking on the item will take you directly to the item page in the dispensary. Here you will learn more about the product and be able to add it to your cart.

How do I register for Monaco’s dispensary?

You must register to access the dispensary to shop for natural health products and to view your natural health product recommendations within the dispensary.

To register, simply click on Shop in the top navigation menu or click here to sign up.

How do I cancel my account?

You can cancel your subscription for quiz access through your Monaco account.

– Login to your account directly at www.monaconaturalhealth.com/login using a web browser

– Click on “Subscriptions”

– There you will see the option to “Remove” which will guide you through a couple of quick steps to submit your request.

You cannot cancel Wellness Programs or Collections after purchase.

Back to top

Technical Issues

Can I use Monaco on my phone or tablet?

Yes, Monaco is compatible on all devices. This includes desktop computers (Mac OS and Windows),  as well as tablets and mobile phones (iOS, Android or Windows).

What computer and Internet connection do I need?

You can use any smart device or computer capable of running a modern web browser, such as Google Chrome, Firefox, Edge or Safari.

How do I make changes to my Monaco account?

You can do the following through your account page:

  • Change the email address on file
  • Request a new username
  • Cancel your account

Here are steps for making these changes:

  • Login to your Monaco account.
  • From here you will see menu tabs correlating to your required change.
  • To change your email address or password, select the ‘Profile’ tab.
How can I change the email address associated with my account?

You can change the email associated with your account by following the steps below:

  • Login to your Monaco account
  • Click on the ‘Profile’ tab
  • Enter the new email address you’d like to use as well as your password to verify the change
  • Click the ‘Save Changes’ button and you’re all set
How can I reset my password?

If you’ve forgotten your password or need to change it, you can reset it by clicking the ‘Lost your password?’ link. Enter your username or email address on the following screen. Within a few minutes, you will receive an email with further instructions.

Back to top

The statements made herein have not been evaluated by the Food and Drug Administration. Products and Natural Health Solutions are not intended to diagnose, treat, cure, or prevent disease. If you have any concerns about your own health, your child’s health, or your pet’s health, you should always consult with a physician, veterinarian or healthcare professional. Talk to your doctor before beginning any new exercise or supplement routine, especially if you are pregnant or taking other medications.

©2021 Monaco Natural Health Solutions LLC. All rights reserved.
Developed by Axylus