Frequently Asked Questions

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General Questions

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Billing

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Coaching

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Membership

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Privacy

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Technical Issues

Top Questions

What is Monaco About?

Monaco is a small country on the French Riviera, nestled along the Mediterranean Sea.  Known for having the highest life expectancy in the world, Monaco is associated with good health and longevity.  Keeping in line with our namesake, we offer you tools to achieve optimal health and wellness.

We created Monaco to provide more people with access to convenient and affordable natural health solutions. Our mission is to help you elevate to your best self, naturally.

Monaco offers three holistic health services in one. Health Questionnaires, Holistic Health Coaching, and a Natural Product Marketplace.

With Monaco, you get lifestyle, nutritional and supplement recommendations for optimal health when you complete our health questionnaires. Monaco offers you individualized attention and natural health solutions in the comfort of your own home.

With access to Holistic Health Coaches who partner with you on your wellness journey, we provide you with the one on one attention you deserve.

Monaco also offers a fully stocked natural health dispensary where you can shop for vitamins, supplements, natural beauty products, holistic pet care products, essential oils and more!

How can Monaco improve my health?

Monaco provides natural supplement recommendations based on information you provide, gives specific foods you could benefit from eating, and describes lifestyle actions you can take to improve your health in every area.

We provide Holistic Health Coaches that guide you to wellness and support your new actions until they become habits. Our natural marketplace makes it convenient for you to shop holistic health products.

Monaco offers natural health solutions in the following areas:

a. Allergies and Immune
b. Bone, Muscle and Nerve
c. Cardiovascular
d. Digestion and Weight Loss
e. EENT, Head and Respiratory
f. Endocrine, Energy and Vitality
g. Kids Health
h. Mental Health
i. Pet Health
j. Reproductive and Intimacy
k. Skin, Hair, Nails and Personal Care
l. Urinary

Are Monaco Holistic Health Coaches Certified?
Yes! Monaco only works with Licensed, Registered and Certified natural health specialists who have extensive training and experience related to coaching clients. Monaco Health Coaches do not offer medical advice and do not replace your regular physician. If you are under the care of a physician, continue to see them as you normally would.
Can online natural health recommendations be personalized?
Absolutely! By answering the questions asked in the natural health questionnaires, Monaco will suggest only natural health solutions that match your answers given. Hence, you will have natural health solutions specific to your health needs.
Are natural health solutions really effective?

Yes, they are indeed effective.  There are many studies that show the effectiveness of natural health solutions.  Here are a few articles that explain the use, safety, history and evidence based efficacy of botanicals:

-McKenna, D. Is There Good Scientific Evidence? Taking Charge of Your Wellbeing, University of Minnesota.

https://www.takingcharge.csh.umn.edu/explore-healing-practices/botanical-medicine/-there-good-scientific-evidence

-McKenna, D. Are Botanical Medicines Safe? Taking Charge of Your Wellbeing, University of Minnesota.

https://www.takingcharge.csh.umn.edu/explore-healing-practices/botanical-medicine/are-botanical-medicines-safe

– McKenna, D. Why Do People Use Botanicals? Taking Charge of Your Wellbeing, University of Minnesota.

https://www.takingcharge.csh.umn.edu/explore-healing-practices/botanical-medicine/why-do-people-use-botanicals

– McKenna, D. How Long Have Humans Used Botanicals? Taking Charge of Your Wellbeing, University of Minnesota.

https://www.takingcharge.csh.umn.edu/how-long-have-humans-used-botanicals

-McKenna, D. Are Botanicals Like Pharmaceuticals? Taking Charge of Your Wellbeing, University of Minnesota.

https://www.takingcharge.csh.umn.edu/explore-healing-practices/botanical-medicine/are-botanicals-pharmaceuticals

How do you protect my privacy?

At Monaco, your privacy and safety are the number one priority. Check out our privacy policy for more details on how we go the extra mile to ensure that you and your data are always kept safe and confidential.

How much does Monaco cost?

Monaco is a subscription-based service. There are no contracts whatsoever and you can cancel your plan anytime.

What is the refund policy?

Monaco allows you to cancel your subscription at any time.  You must cancel your Wellness subscription plan before the renewal date to avoid being charged for the next installment.  If you do not cancel before the renewal date, no refund will be given for installment payments already drafted.

No refunds are given for services rendered or Holistic Health Coaching packages purchased. 

The return policies established by Fullscript will apply on any purchases made from the dispensary.

If there is something you believe we could do differently to improve your Monaco experience, please let us know by contacting us.

How do I cancel my account?
You can cancel your account through your Monaco account.

– Login to your account directly at www.monaconaturalhealth.com/login using a web browser

– Click on “Subscriptions”

– There you will see the option to “Remove” which will guide you through a couple of quick steps to submit your request

Once you complete your cancellation request, our team will promptly discontinue future billing installments for any subscription plan purchased.

Your Health Coaching package purchase(s) will remain valid even after you cancel your subscription.

You cannot cancel Health Coaching packages after purchase.

Your holistic health coaching consultations and access to the natural health questionnaires will still be available to you throughout the remaining time that you already have paid.

General Questions

What is Monaco About?
Monaco is a small country on the French Riviera, nestled along the Mediterranean Sea. Known for having the highest life expectancy in the world, Monaco is associated with good health and longevity. Keeping in line with our namesake, we offer you tools to achieve optimal health and wellness.

We created Monaco to provide more people with access to convenient and affordable natural health solutions. Our mission is to help you elevate to your best self, naturally.

Monaco offers three holistic health services in one. Health Questionnaires, Holistic Health Coaching, and a Natural Product Marketplace.

With Monaco, you get lifestyle, nutritional and supplement recommendations for optimal health when you complete our health questionnaires. Monaco offers you individualized attention and natural health solutions in the comfort of your own home.

With access to Holistic Health Coaches who partner with you on your wellness journey, we provide you with the one on one attention you deserve.

Monaco also offers a fully stocked natural health dispensary where you can shop for vitamins, supplements, natural beauty products, holistic pet care products, essential oils and more!

How can Monaco improve my health?

Monaco provides natural supplement recommendations based on information you provide, gives specific foods you could benefit from eating, and describes lifestyle actions you can take to improve your health in every area.

We provide Holistic Health Coaches that guide you to wellness and support your new actions until they become habits. Our natural marketplace makes it convenient for you to shop holistic health products.

Monaco offers natural health solutions in the following areas:

a. Allergies and Immune
b. Bone, Muscle and Nerve
c. Cardiovascular
d. Digestion and Weight Loss
e. EENT, Head and Respiratory
f. Endocrine, Energy and Vitality
g. Kids Health
h. Mental Health
i. Pet Health
j. Reproductive and Intimacy
k. Skin, Hair, Nails and Personal Care
l. Urinary

Can a minor sign up for Monaco?

All subscribers must be 18 years or older. Monaco does offer natural health solutions for children. The child’s legal guardian is responsible for the account and for all questionnaire answers given.

You must be 18 years or older to purchase Holistic Health Coaching services.

Is Monaco covered by insurance?

Currently we do not accept insurance, Medicare or Medicaid.

Can I use Monaco if I am outside of the USA?

Monaco is currently not available to residents outside of the United States.

What if I have questions about products or supplements I purchased from the Monaco dispensary powered by Fullscript?
If you have questions about ordering, delivery, shipping or returns for products purchased from the dispensary/marketplace, please contact Fullscript directly via email at support@fullscript.com or by phone at 1-866-807-3828.

If you have questions about if you should take a certain supplement, supplement use, ingredients, or other product use, please contact your doctor or health care professional.

How do I contact Monaco?

We value your input and encourage you to reach out to customer support if you have any questions about anything not mentioned in this FAQ. For any questions not covered in this document, you can always contact us here. We will respond to most questions within the same business day.

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Coaching

Are Monaco Holistic Health Coaches Certified?
Yes! Monaco only works with Licensed, Registered and Certified natural health specialists who have extensive training and experience related to coaching clients. Monaco Health Coaches do not offer medical advice and do not replace your regular physician. If you are under the care of a physician, continue to see them as you normally would.
Is online health coaching really effective?

Yes.  Numerous studies have shown the effectiveness of health coaching on improving healthy lifestyle behaviors.  Below you will find a sampling of articles that describe the benefits of health coaching:

  1. Lawson K. The Four Pillars of Health Coaching: Preserving the Heart of a Movement. Global Advances in Health and Medicine. 2013;2(3):6-8. doi:10.7453/gahmj.2013.038. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3833536/
  2. Thom DH, Wolf J, Gardner H, et al. A Qualitative Study of How Health Coaches Support Patients in Making Health-Related Decisions and Behavioral Changes. Annals of Family Medicine. 2016;14(6):509-516. doi:10.1370/afm.1988. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5389392/
  3. Jeanette M. Olsen, BSN, RN and Bonnie J. Nesbitt, PhD, RN. Health Coaching to Improve Healthy Lifestyle Behaviors: An Integrative Review. American Journal of Health Promotion. Vol 25, Issue 1, pp. e1 – e12. http://journals.sagepub.com/doi/abs/10.4278/ajhp.090313-LIT-101
  4. Dennis Sarah M., Harris Mark, Lloyd Jane, Powell Davies Gawaine, Faruqi Nighat, Zwar Nicholas (2013) Do people with existing chronic conditions benefit from telephone coaching? A rapid review. Australian Health Review 37, 381-388. https://doi.org/10.1071/AH13005
  5. Riley D, Mittelman M. Introduction to Health Coaching. Global Advances in Health and Medicine. 2013;2(3):5. doi:10.7453/gahmj.2013.048. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3833545/
Can I reschedule my health coaching sessions?

Yes! You can reschedule your health coaching sessions 24 hours or more before your appointment time. You cannot reschedule a session less than 24 hours in advance.

If you miss your scheduled appointment time or do not cancel 24 hours or more in advance, you will forfeit the session.

Refunds are not available for missed coaching sessions.

What exactly is a Holistic Health Coaching Session?

A health coaching session is a live video conference with your Holistic Health Coach. Each health coaching session is 45 minutes.

During your coaching session, you will discuss your wellness goals and devise a plan to achieve them with your coach’s guidance. Your coach will follow up with you on any previous action items and evaluate your progress during each session.

Your discussions are guided by the needs and goals you have determined for yourself. Your Holistic Health Coach is here to support and encourage you while giving tips and guidance along the road to success.

What should I expect from my Holistic Health Coach?

Our Holistic Health Coaches:

  • Guide clients through their wellness journey as a trusted partner
  • Help clients make positive and lasting changes to their health
  • Coach clients through the process of creating a vision for their health and well-being
  • Empower clients to develop a healthy mindset to achieve their goals
  • Lead clients to understanding and establishing healthy habits and a holistic lifestyle
  • Encourage and support you every step of the way

You should not expect them to diagnose disease, treat illness, or give medical advice. While your coach may have the credentials to perform these duties elsewhere, they are not permitted to do so as a Monaco Holistic Health Coach.

What is included with a Coaching Package?

With your Coaching Package, you get your own personal Holistic Health Coach to walk with you on the path to wellness. In addition, you get the number of sessions included in the package plus:

  • Organized coaching challenges assigned to fit your needs
  • Virtual coaching via live video sessions
  • Receive videos and documents on health topics, exercises, recipes and other resources your coach would like to share with you
  • Log your thoughts, questions, experiences and more in your personal journal
  • Sync wearables, like your FitBit or your Google Fit Account
  • View initial and current Body Metrics to document and celebrate changes
  • Set personal goals and track your progress
How do I become a Monaco Holistic Health Coach?

To join our Holistic Health Coaching Team, you must have at least 5 years’ experience working with clients using natural, holistic, alternative, and/or integrative therapies and hold one of the following credentials:

  • BSN (Bachelor of Science in Nursing)
  • Certified Health Coach
  • Certified Personal Trainer
  • LAc (Licensed Acupuncturist)
  • Licensed DC (Doctor of Chiropractic)
  • Licensed DO (Doctor of Osteopathy)
  • Licensed ND (Naturopathic Doctor)
  • Licensed NP (Nurse Practitioner)
  • Licensed MD (Medical Doctor)
  • Psy. D (Doctor of Psychology)
  • LMHC (Licensed Mental Health Counselor)
  • LPC (Licensed Professional Counselor)
  • Ph. D. (Doctor of Philosophy)

These credentials qualify you to apply for a Holistic Health Coach position.  Our Holistic Health Coaches may not be working in the full capacity of their credential, as our coaches do not give medical advice, diagnose or treat any illness.  Instead, their training and expertise qualifies them to provide coaching services around natural health solutions as a Holistic Health Coach.

If you would like to apply to join the  Holistic Health Coach Team for Monaco, please send your resume or CV and a cover letter to info@monaconaturalhealth.com. Because we receive so many applications, you will only be contacted if you have been selected to interview.

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Privacy

How do you protect my privacy?

At Monaco, your privacy and safety are the number one priority.  Check out our privacy policy for more details on how we go the extra mile to ensure that you and your data are always kept safe and confidential.

How secure is the payment system?

Our payment system is up to date with leading industry standards. We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database.

We never store any personal financial information on our servers.

Am I able to erase my answers to the natural health questionnaires?

We understand and appreciate your desire for removal of your personal information. We can always close your account so that it can no longer be logged into by anyone, but please be aware that the questionnaires themselves cannot be deleted because Monaco needs to keep records on file for legal compliance.

For more information about policies regarding your privacy at Monaco, please check out our Privacy Policy.

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Billing

How much does Monaco Cost?

Monaco is a subscription-based service. There are no contracts whatsoever and you can cancel your plan anytime.

What is the refund policy?

Monaco allows you to cancel your subscription at any time.  You must cancel your Wellness subscription plan before the renewal date to avoid being charged for the next installment.  If you do not cancel before the renewal date, no refund will be given for installment payments already drafted. 

No refunds are given for services rendered or Holistic Health Coaching packages purchased.  

The return policies established by Fullscript will apply on any purchases made from the dispensary.

If there is something you believe we could do differently to improve your Monaco experience, please let us know by contacting us.

What forms of payment does Monaco accept?

We securely accept all major debit/credit cards and PayPal. We unfortunately cannot accept checks or bank transfers.

How am I billed?

You are initially charged on the first day you join Monaco. Automatic Renewal is based on the subscription plan you selected.

Your Wellness Plan will renew exactly one month from your first day or your last renewal.

Your Vital Plan is Free of Charge .

I only signed up once, why am I being billed again?

Wellness renew automatically unless you decide to cancel via your “My Account” settings beforehand. This is stated when you selected a plan, before you were able to access the natural health questionnaire(s).

Are there any long-term contracts?

There are no contracts or long-term commitments. Our Wellness plan is set to automatically renew and can be canceled at any time through your account settings.

How do I enter my credit card information if I am from outside the USA?

Monaco is currently not available to residents outside of the United States.

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Membership

How do I sign up for Monaco?

To subscribe, visit the subscriptions page where you can select the right plan for you.

Subscriptions grant you access to our health questionnaires that lead to natural health solutions.

To sign up for Holistic Health Coaching services, visit our Coaches page.

Where are my results to the questionnaires I completed?

Once you’ve logged into your account, click on the ‘Assessments’ tab. You will see all your completed questionnaires and be able to access them from here.

How do I access my product recommendations in the Monaco dispensary?
Click on your natural health product recommendation on the results page received after you have completed your health questionnaire.

After you register to use the Monaco dispensary, clicking on the item will take you directly to the item page in the dispensary. Here you will learn more about the product and be able to add it to your cart.

How do I register for Monaco’s dispensary?

You must register to access the dispensary to shop for natural health products and to view your natural health product recommendations within the dispensary.

To register, simply click on Shop in the top navigation menu or click here to sign up.

How do I cancel my account?
You can cancel your account through your Monaco account.

– Login to your account directly at www.monaconaturalhealth.com/login using a web browser

– Click on “Subscriptions”

– There you will see the option to “Remove” which will guide you through a couple of quick steps to submit your request

Once you complete your cancellation request, our team will promptly discontinue future billing installments for any subscription plan purchased.

Your Health Coaching package purchase(s) will remain valid even after you cancel your subscription.

You cannot cancel Health Coaching packages after purchase.

Your holistic health coaching consultations and access to the natural health questionnaires will still be available to you throughout the remaining time that you already have paid.

What is your cancellation policy?
If you no longer want to continue your subscription, you can easily cancel at any time through your account settings. Once you cancel, your account will be marked to not renew. If you cancel before your plan expires, you will still have the remaining time you’ve already paid for.

There is no cancellation policy for Holistic Health Coaching services. Once you purchase the package, there are no refunds. You can reschedule a session 24 hours or more in advance to ensure you do not forfeit a session.

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Technical Issues

Can I use Monaco on my phone or tablet?

Yes, Monaco is compatible on all devices. This includes desktop computers (Mac OS and Windows),  as well as tablets and mobile phones (iOS, Android or Windows).

What computer and Internet connection do I need?

You can use any smart device or computer capable of running a modern web browser, such as Google Chrome, Firefox, Edge or Safari.

How do I make changes to my Monaco account?

You can do the following through your account page:

  • Change the email address on file
  • Update payment info
  • Request a new username
  • Cancel your account
  • Upgrade your subscription
  • Downgrade your subscription

Here are steps for making these changes:

  • Login to your Monaco account.
  • From here you will see menu tabs correlating to your required change.
  • To change your email address or password, select the ‘Profile’ tab and to cancel, upgrade or downgrade your subscription, select the the ‘Subscriptions’ tab.
How can I change the email address associated with my account?

You can change the email associated with your account by following the steps below:

  • Login to your Monaco account
  • Click on the ‘Profile’ tab
  • Enter the new email address you’d like to use as well as your password to verify the change
  • Click the ‘Save Changes’ button and you’re all set
How can I reset my password?

If you’ve forgotten your password or need to change it, you can reset it by clicking the ‘Lost your password?’ link. Enter your username or email address on the following screen. Within a few minutes, you will receive an email with further instructions.

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The statements made herein have not been evaluated by the Food and Drug Administration. Products and Natural Health Solutions are not intended to diagnose, treat, cure, or prevent disease. If you have any concerns about your own health, your child’s health, or your pet’s health, you should always consult with a physician, veterinarian or healthcare professional. Talk to your doctor before beginning any new exercise or supplement routine, especially if you are pregnant or taking other medications.

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